long will it take to receive my order?
Most orders ship within 24-48 hours. During the holiday
season our shipping time increases due to order volume,
but we work really hard to get all of our customers
their orders promptly. We also offer expedited shipping.
You just have to let your sales person know if you
need this service.
Do I have to purchase a display rack in
order to carry a product line?
We recommend bringing in a merchandising unit for
all of our product lines. The displays provide
brand recognition and a simple and convenient way
to present the product, which also provides ease
Do you sell your perfume oils in larger
containers or in bulk?
Auric Blends perfume oils are only available in the
1/3 oz. containers you see on our website. We do
not offer our oils in bulk containers either.
How can I apply for credit?
Our accounting department is happy to send credit
applications to any customer who is interested
in obtaining 30-day payment terms. You can click here to
send an email requesting an application.
What is your return/exchange policy?
If you have a problem with your order you should
contact our customer
service department within 5 days of receipt
of your order. We will replace your broken merchandise
for no charge and we will credit your account for
Our return policy allows you 45 days from
the date of your invoice to send product back for
a credit to your account.
If you find that a certain fragrance in your collection
isn’t moving as fast as others, we will exchange
your remaining inventory with another fragrance.
With our collection of over 40 fragrances, we have
fragrances for everyone!
Who can I contact about my account if I
have any questions?
If your question concerns a billing or invoicing
issue, please contact our accounting department at
800-882-7247 ext. 112 or email.
If your question relates to an issue with your order,
a broken or missing item, you can contact our customer
service department at 800-882-7247 ext. 102 or email.
If you need product information, selling tips or
need to speak with a sales person you can call 800-882-7247
How do I set up my account?
If you are a brand new customer, welcome! You can
contact our sales department at 800-882-7247 ext.
101. Or, you can select the following link to set
up your accounts online.
One of our sales people will then contact you to
confirm all information and be sure that you have
a current catalog and price sheet.
Can I get free product samples before I
place my opening order?
Auric Blends always send product samples with new
catalog requests. If the product you are interested
in did not come with your catalog, you can contact
our sales department at 800-882-7247 ext. 101 and
speak to one of our sales people about the product
line that you are interested in.
How will my order be shipped?
We ship all orders through UPS and we use ground
service unless otherwise specified. Expedited shipping
is available if required.
How much will it cost to ship my order?
We charge the standard rates according to the UPS
rate chart. The cost is calculated based on the
weight of the package, the distance it is traveling
and the service requested (ground or expedited).
We also add an additional handling charge of 3%,
not to exceed $25.00, which covers the cost of
packing material for your order.
Can I track my order online?
Currently we do not have the capability of tracking
orders online. Please be patient with us, the service
will be available soon!
How do I become a wholesale distributor
of Auric Blends product line?
If you are an established distributor in the gift,
new age or natural products industry and you think
our product line is a good fit with what you currently
sell, please contact our sales
manager to discuss the specifics of setting up
Is there a sales rep in my territory?
If you would prefer to be serviced by a rep in the
field, please contact our sales
manager to determine if there is a sales rep
who currently services your area.
How do I become a sales rep/broker for Auric
Are you an established sales rep who would like to
add Auric Blends to your current product offering?
Do you have experience in the gift, new age or natural
products industry? Please contact our sales
manager to discuss the possibility of representing
our product line. We are always looking for enthusiastic
and motivated sales professionals!